Employee Service Performance In Improving The Quality Of The Binjai Medan Urban Village Office
Keywords:
Employee Performance, Community Service, Quality of the Head Office, Binjai Head Office
Employee Performance, Community Service, Quality of the Head Office, Binjai Head Office
Abstract
The purpose of this study was to describe the work done by employees of the Head of the Office and to determine the level of public opinion on the quality of services provided to the community in Binjai Village, Medan Denai District. The time frame of this research is from January 16 to February 16, 2023. The data analysis technique used is qualitative data analysis which includes identifying problems with research and providing relevant explanations. Primary data is a technique used for data collection and consists of hash from interviews, observations, questionnaires, and second-order data. It is collected through literature review and review of official documents related to the empirical research problem. The results of the study of five indicators related to employment and the quality of public services in Binjai urban village, medan denai sub-district include tangible goods (evidence), reliability, and quality of life.
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References
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Akbar, S. (2018). Analysis of Factors Affecting Employee Performance. JIAGANIS, 3(1).
Bahri, S. (2019). The Effect of Placement, Motivation, and Work Environment on Employee Performance. Maneggio: Scientific Journal of Master of Management, 2(1), 16–30.
Bawelle, M., & Sepang, J. (2016). The Effect of Work Ethic, Work Passion and Work Discipline on Employee Performance of PT BRI Tahuna Branch. EMBA Journal, 4(5).
Chusminah, C., & Haryati, R. A. (2019). Analysis of Employee Performance Appraisal in the Personnel and General Affairs Section of the Directorate General of P2P, Ministry of Health. Widya Cipta: Journal of Secretarial and Management, 3(1), 61–70.
Djunaedi, R. N., & Gunawan, L. (2018). The Effect of Democratic Leadership Style on Employee Performance. Performance: Journal of Management and Business Start-UpVolume, 3.
Hardiansyah, A., & Yanwar, R. P. (2015). The Effect of Work Ethic on Employee Performance of PT. AE. Journal of Al- Azhar Indonesia Humanities Series, 3(2).
Imro’atun, N. (2017). The Effect of Islamic Leadership Style and Work Environment on Employee Performance at the Technical Implementation Unit (UPT) of Tulungagung Job Training. Thesis.
Kusmaningtyas, A. (2014). Employee Performance from the Dimensions of Communication, Discipline, and Commitment. Sinar Akademika Malang.
Mailiana. (2016). The Effect of Work Discipline on Employee Performance of the Market Management Office of Bajarmasin City. Journal of Management Economics, 10(1).
Nazaya, & Suwarsi. (2018). The Effect of Organizational Communication and Work Environment on Employee Performance at PT. Infomedia Nusantara Bandung, 4(1), 330–338.
Parashakti, R. D., & Setiawan, D. I. (2019). Leadership Style and Motivation on Employee Performance at Bank BJB Tangerang Branch. Samudra Journal of Economics and Business, 10(1).
Pasaribu, S. E. (2019). The Effect of Motivation, Competence, and Work Environment on Performance. Maneggio: Scientific Journal of Master of Management, 2(1), 89–103.
Pratiwi, A., & Martono, S. (2017). The Effect of Organizational Culture, Work Environment and Work Discipline on Employee Performance. Management Analysis Journal, 6(4), 473–480.
Priansa. (2017). Personnel Performance Management. CV Pustaka Setia.
Rismawati, M. (2018). Performance Evaluation Performance Appraisal Based on Forward-Oriented Work Achievement. Celebes Media Perkasa.
Salutondok, Y., & Soegoto, A. S. (2015). The influence of leadership, motivation, working conditions and discipline on employee performance in the Sorong City DPRD secretariat office. EMBA Journal: Journal of Economic Research, Management, Business and Accounting, 3(3).
Sihaloho, R. D., & Siregar, H. (2020). The Effect of Work Environment on Employee Performance at Pt. Super Setia Sagita Medan. Socio Secretum Scientific Journal, 9(2), 273–281.
Subroto. (2018). The Effect of Training and Motivation on Employee Performance.Universitas Pancasakti". Unismabekasi Journal, 12(1), 1–16.
Tumengkol, J., Koleangan, R. A., & Dotulong, L. O. (2020). The Effect of Leadership Style on Employee Performance at Pt. Bank Negara Indonesia (Persero), Tbk (Campus Branch. Emba Journal: Journal of Economic Research, Management.
Published
2023-08-31
How to Cite
LidyaL., & Juliati NasutionY. S. (2023, August 31). Employee Service Performance In Improving The Quality Of The Binjai Medan Urban Village Office. Journal of Economic, Management, Accounting and Technology, 6(2), 250-261. https://doi.org/https://doi.org/10.32500/jematech.v6i2.4523
Section
Articles
